You are not alone anymore
All First Responders are used to their own set of 10 codes or signals. We quickly become trained to jump at a moment’s notice when a tone goes off and have learned to respond with urgency to those codes that indicate life or death situations.
We are all too familiar with the term "Officer Down" but that could pertain to many levels of distress, and not just for police officers. Signal 37 is a call for assistance. It indicates that there is an Operator on Duty and there to listen. It is a call to band together and provide support to our brothers and sisters in arms. A call to be a shoulder to lean on, a sympathetic ear to listen, and someone to care and understand when it seems no one else does. Signal 37 also represents a benchmark. It is estimated that 37% of First Responders are affected by PTSD; creating anxiety issues, alcohol and drug abuse, addiction, domestic violence, eating and sleeping disorders, and many other negative behaviors that are typically attributed to being unfit for duty or incompetent. Unless we begin to care for ourselves, that number is only going to climb. We have been trained to be professional and manage the trauma while on scene and to deal with the mental trauma after the patient has been cared for, the call has been completed or we are off shift. If we are lucky, we are offered a Critical Incident Stress Debriefing. For some, that is enough. For others, it creates further distress. Our intent is to provide the support and tools you need to manage the psychological trauma that you experience as well as a mechanism to allow you to decompress and to let go of the call in a way that is effective and acceptable to you.